Delivery

We deliver door to door anywhere in South Africa by courier, through Bob Go. Orders leave our factory in Eikenhof, Johannesburg, and arrive at the address you give us at checkout, whether that is a home, an office or a business park.

Cost and free delivery

Your delivery charge is calculated at checkout from the parcel weight and your postal code, so you see the exact amount before you pay. Orders of R750 or more are delivered free anywhere in the country.

How long it takes

Most parcels arrive within two to four working days of dispatch. Gauteng is usually quickest, since that is where we are. Outlying towns and farm addresses add a day or two, because the parcel travels to a regional hub first and goes out on a local run from there.

Destination	Indicative time after dispatch
Johannesburg, Pretoria and the rest of Gauteng	1 to 2 working days
Cape Town, Durban, Gqeberha, Bloemfontein and other main centres	2 to 3 working days
Smaller towns and regional addresses	3 to 4 working days
Outlying, rural and farm addresses	4 to 6 working days

These are indicative timeframes rather than guarantees. Courier networks slow down in the weeks before Christmas, over long weekends and during load shedding, and we would rather tell you that plainly than promise a date we do not control.

Dispatch cutoff

Orders paid and cleared before 12pm on a working day are packed and handed over the same day. Anything after that goes out the next working day. We do not dispatch on weekends or public holidays, so an order placed on Friday afternoon is collected on Monday.

Tracking

As soon as the courier collects your parcel we email you a tracking number and a link, and the courier sends its own notifications as the parcel moves. If nothing has arrived within one working day of your order, check your spam folder and then tell us.

If nobody is home

The courier attempts delivery during business hours and needs someone to sign. If nobody is there, the driver usually phones the number on the order, then leaves a notice and tries again the next working day. After two failed attempts the parcel returns to the depot and we contact you to arrange redelivery, which may carry a further courier charge. So please give us a number you answer during the day, and an address where somebody will be. A work address is often the easier answer.

We do not offer collection

Our factory is a production facility and not a shop, so orders cannot be collected from Eikenhof or anywhere else. Every order is delivered by courier, without exception. We say so here plainly so that nobody makes the drive.

Anything else, our frequently asked questions may cover it, and returns are explained here.